Order Confirmation
After checkout, your order enters our system for confirmation. This step verifies the selected items, contact details, shipping address, and payment completion before fulfillment begins.
ActiveBall Delivery Standard
Shipping Policy
ActiveBall ships performance-focused sports equipment across the United States with a clear, reliable, and customer-first delivery process. This policy explains how orders are processed, how delivery timelines work, what to expect after checkout, and how our support team assists when an order needs attention.
Built for serious play.
Equipment handled with care from order to delivery.
Policy Overview
Clear shipping for sports equipment that needs dependable arrival.
Our shipping process is designed for basketballs, hoops, soccer gear, tennis equipment, golf products, baseball essentials, and other active-use sporting goods. Each step is structured to reduce uncertainty and keep customers informed.
- Free shipping is available for orders placed through ActiveBall. We aim to keep checkout simple and transparent, so eligible orders ship without a separate shipping charge shown at checkout.
- Estimated delivery is 3–5 business days after order processing. Business days are Monday through Friday, excluding major holidays and carrier-observed closures.
- Orders are reviewed for accuracy before fulfillment. We check order details, product selection, shipping information, and fulfillment readiness before the package moves into carrier handling.
- Tracking information is provided when available. Once an order ships, customers receive shipment details so they can monitor delivery progress and plan for arrival.
- Support is available for shipping questions. Our customer support team can help review address issues, delivery concerns, tracking delays, or order status questions.
Order Flow
From checkout to delivery, every stage has a purpose.
ActiveBall’s fulfillment flow is built to support a wide product range, from compact tennis balls and golf balls to larger basketball hoops, soccer goals, bats, rackets, and club sets.
Fulfillment Review
The order is reviewed for product readiness. Sports equipment may require different handling depending on size, packaging profile, and carrier requirements.
Carrier Handoff
Once prepared, the order is transferred for shipment. Tracking details are generated when the carrier confirms movement through its delivery network.
Final Delivery
Delivery usually takes 3–5 business days after processing. Larger equipment may require careful handling, but we work to keep every shipment moving efficiently.
Shipping destination coverage
ActiveBall primarily serves customers in the United States. Orders must include a complete and accurate shipping address at checkout. The customer is responsible for entering the correct street address, apartment or suite number, city, state, ZIP code, phone number, and email address.
- We recommend reviewing the shipping address before submitting the order.
- Incomplete addresses may delay fulfillment or require support review.
- Address changes cannot always be guaranteed after an order begins processing.
Estimated delivery window
Standard estimated delivery is 3–5 business days after the order has completed processing and entered shipment. This estimate does not include weekends, public holidays, carrier closure days, or extraordinary events outside normal fulfillment control.
- Business days are Monday through Friday.
- Delivery timing may vary by destination and carrier route.
- Remote or hard-to-service locations may experience additional transit time.
Shipping charges
ActiveBall offers free shipping for eligible orders placed directly through our store. If a shipping fee or special handling condition applies to a particular order, it will be reflected during checkout before purchase completion.
- No hidden delivery fee is added after checkout completion.
- Special shipping requirements may apply to unusually large or heavy items.
- Customers can contact support for questions before placing an order.
Multiple-item shipments
If an order includes different types of equipment, items may ship in separate packages. For example, golf balls, baseball bats, tennis rackets, and basketball hoops may require different packaging or carrier handling. Separate shipments do not necessarily mean an item is missing.
- Tracking may update at different times for separate packages.
- Large equipment may move through a different handling route.
- Support can help confirm whether an order has multiple shipment records.
Tracking Details
Tracking helps you follow the order without guessing.
Once shipment information is available, tracking details help you understand where the order is in the delivery process. Tracking may take time to activate after the label is created.
| Status | What It Means | Recommended Action |
|---|---|---|
| Order Confirmed | Your order has been successfully placed and is awaiting fulfillment review. | Please review your confirmation details and contact support quickly if the shipping address needs correction. |
| Processing | The order is being prepared for shipment, packed, or reviewed for carrier handoff. | No action is normally required. Tracking may not be available yet during this stage. |
| Label Created | A shipment label has been generated, but the carrier may not have scanned the package yet. | Allow time for carrier scan updates. Tracking pages may show limited movement at first. |
| In Transit | The carrier has accepted the package and it is moving through the delivery network. | Monitor tracking for updated delivery timing and any carrier notices. |
| Out for Delivery | The package is on a local route and is expected to arrive soon. | Make sure the delivery location is accessible and secure for package drop-off. |
| Delivered | The carrier has marked the package as delivered to the shipping address. | Check the mailbox, porch, building desk, package room, garage area, or nearby safe delivery spot. |
Large Item Handling
Some sports equipment requires extra shipping care.
Basketball hoops, soccer goals, golf club sets, baseball bats, and other larger items may require reinforced packaging, special carrier handling, or separate shipment routing.
Large-format equipment
Basketball hoops and soccer goals may be packed in larger cartons or multiple components. These items can show different scan timing than compact products because they may move through specialized handling points.
Long-item protection
Golf clubs, baseball bats, and rackets are handled with attention to length, edge protection, and package stability. Packaging may be selected to reduce movement during transit.
Compact gear delivery
Basketballs, soccer balls, tennis balls, golf balls, and baseballs may be shipped in compact packaging. Multi-unit orders may be grouped or separated depending on fulfillment efficiency.
Incorrect or incomplete address
If an order is submitted with incorrect or incomplete shipping information, delivery may be delayed or returned by the carrier. ActiveBall is not responsible for delays caused by customer-entered address errors, but our support team will help review available options.
Lost, delayed, or stalled tracking
Carrier tracking can occasionally pause due to scan delays, weather disruption, local facility congestion, or routing updates. If tracking has not changed for an unusual period, contact support so we can help review the shipment status.
Delivered but not received
If tracking shows delivered but the package is not visible, check nearby delivery locations, household members, property staff, front desk areas, parcel lockers, and safe drop-off spots. If the package still cannot be found, contact support with your order details.
Damaged package on arrival
If a package arrives visibly damaged, keep all packaging materials and contact support promptly. Include photos of the outer package, inner packaging, product condition, shipping label, and any visible damage so the issue can be reviewed efficiently.
Order changes and cancellations
Order changes or cancellation requests should be submitted as quickly as possible. Once an order has entered fulfillment, shipped, or received carrier acceptance, changes may no longer be possible. Support will confirm the available options based on order status.
Important Limits
Transparent expectations prevent delivery confusion.
We want every order to arrive smoothly, but some circumstances are outside direct store control. These terms help define what ActiveBall can and cannot guarantee during shipping.
External delays
Severe weather, natural events, regional disruptions, holiday volume, carrier equipment issues, and access restrictions may affect delivery. ActiveBall will help review the shipment, but final carrier movement may vary.
Drop-off location
Customers are responsible for providing a safe and accessible delivery location. If theft, restricted access, or building delivery rules affect a completed delivery, support can help review the case.
Customer support
When shipping concerns occur, clear communication helps us respond faster. Please provide the order number, full name, shipping address, photos when relevant, and a concise description of the issue.
Shipping Questions
Answers before you need to ask.
These questions cover the most common shipping scenarios for ActiveBall customers. All question panels are closed by default so the page stays clean and easy to scan.
How long does delivery usually take?
Estimated delivery is usually 3–5 business days after processing. Business days are Monday through Friday and do not include major holidays or carrier closure days.
Do you offer free shipping?
Yes. ActiveBall offers free shipping for eligible orders placed through our store. Any special shipping condition, if applicable, will be visible before checkout is completed.
Why has my tracking not updated yet?
Tracking may take time to activate after a shipping label is created. Carrier scans can also pause during facility transfers, weather events, peak delivery periods, or routing changes.
Can I change my shipping address after ordering?
Contact support immediately if an address needs correction. We will review the request, but address changes cannot be guaranteed once an order has entered fulfillment or carrier handling.
Will large items arrive separately?
They may. Basketball hoops, soccer goals, golf clubs, bats, and other larger items can ship separately from compact products depending on packaging and carrier handling requirements.
What should I do if my package is marked delivered but missing?
Check safe delivery locations, neighbors, building desks, mailrooms, parcel lockers, and household members first. If it still cannot be located, contact support with your order information.
What if my item arrives damaged?
Keep the original packaging and contact support promptly. Photos of the product, outer box, inner packaging, shipping label, and damage details help us review the issue efficiently.
Does this policy apply to all ActiveBall products?
This policy applies to ActiveBall products including basketballs, basketball hoops, soccer balls, soccer goals, tennis rackets, tennis balls, golf clubs, golf balls, baseballs, and baseball bats.
Need Help
We are here for shipping questions.
If your order is delayed, tracking is unclear, the address needs review, or a package arrives damaged, contact ActiveBall support with your order number and a clear description of the issue.
Email
support@activeball.xyz
Phone
+1 (714) 536-4076
Address
3541 Bridgeford Dr, Sacramento, CA 95834