30 Days From Delivery
Eligible items may be returned or exchanged within 30 days of the delivery date. The return window begins when tracking shows the order has been delivered.
ActiveBall Customer Care
Returns & Exchanges
ActiveBall wants every order to feel dependable from the moment you choose your equipment to the moment it arrives ready for practice. If your order is not the right fit, arrives with an issue, or needs a different item, this page explains how eligible returns and exchanges work, what condition products must be in, how to prepare a return, and what to expect after your package is reviewed.
30-Day Eligible Returns
Eligible products may be returned or exchanged within 30 days of delivery when they meet our condition requirements. We recommend inspecting basketballs, soccer balls, tennis gear, golf equipment, baseball gear, hoops, and goals as soon as your order arrives.
Built For Real Equipment
Our return policy is written for practical sports products that may vary by size, setup, sport, packaging, and intended use.
Policy Snapshot
A clear return framework for performance gear.
Sports equipment is often selected with a specific purpose in mind: a basketball for daily shooting, a soccer goal for backyard training, a tennis racket for control, a golf club for swing confidence, or a baseball bat for timing and contact. Our return and exchange process is designed to be structured, fair, and easy to understand.
Clean And Complete
Products should be unused or in like-new condition, with original packaging, included parts, accessories, manuals, labels, and protective materials whenever applicable.
24/7 Assistance
Our support team can help review order details, explain eligibility, clarify packaging expectations, and guide customers through return or exchange next steps.
Refund Or Exchange
After an eligible return is received and inspected, we will process the approved refund or exchange according to the order details and product condition.
Eligible Return Condition
Products are generally eligible when they are returned in unused or like-new condition with original packaging and all included components. For balls, this may include packaging, labels, and accessories. For hoops, soccer goals, golf sets, rackets, and bats, this may include hardware, manuals, sleeves, covers, assembly parts, or protective materials.
Incorrect Or Damaged Orders
If you receive the wrong product, a missing component, or an item that appears damaged in transit, please report the issue as soon as possible. Include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any affected area so the case can be reviewed efficiently.
Items That May Not Qualify
Returns may be declined when products show signs of heavy use, outdoor wear, impact damage unrelated to shipping, missing parts, removed labels, altered surfaces, personalization, improper assembly, customer-caused damage, or packaging that prevents safe return transit. Items returned outside the 30-day window may also be ineligible.
Inspection After Arrival
Returned products are reviewed after they arrive back at the return destination. Inspection helps confirm the item, condition, components, packaging, and eligibility. Approved returns proceed to refund or exchange processing, while unresolved cases may require additional information before a final decision is made.
Return And Exchange Flow
A simple process for resolving the order correctly.
Exchanges are useful when the product type is right but the selected item is not the best match. A customer may need a different size, a different sport setup, a replacement for a defective product, or a corrected item when the original order arrived incorrectly.
01
Review your order details.
Locate your order number, delivery date, product name, and the reason for the return or exchange request. This helps support confirm the correct item and timeline.
02
Keep the item and packaging together.
Please keep original packaging, accessories, manuals, hardware, sleeves, labels, and protective materials until the request is resolved.
03
Prepare photos if there is an issue.
For damaged, incorrect, or incomplete items, clear photos help us review the product condition, package condition, and any missing or affected components.
04
Follow the approved return instructions.
Once the request is reviewed, follow the return instructions provided. Products should be packed securely to protect sports equipment during return transit.
Basketballs
Basketball Hoops
Soccer Balls
Soccer Goals
Tennis Rackets
Tennis Balls
Golf Clubs
Golf Balls
Baseballs
Baseball Bats
Process Timeline
From request to resolution, every step should be traceable.
A return or exchange should not feel vague. ActiveBall uses a practical review sequence so customers understand what happens before the item is shipped back, while it is in transit, after inspection, and when a refund or exchange is approved.
30
Days from delivery for eligible returns and exchanges, provided the product meets the required condition and the request is submitted within the policy window.
Request Review
The order is reviewed for delivery date, product type, reason for return, available documentation, and whether the item appears to fall within the eligible return window.
Return Approval
If the request is eligible, return instructions are provided. Customers should not send products back without following the approved instructions, as this may delay processing.
Product Inspection
After the returned item is received, the product is inspected for condition, completeness, packaging, correct item match, and any reported issue or defect.
Final Resolution
Approved returns proceed to refund processing. Approved exchanges move forward based on product availability, order details, and the replacement item confirmed for the customer.
Condition Guidance
Different sports products need different return care.
Because ActiveBall sells equipment across several sports, return condition can vary by product type. The guidance below helps customers understand how to keep an item eligible while the request is being reviewed.
Basketballs, soccer balls, tennis balls, golf balls, and baseballs.
Ball products should be clean, unused, and returned with packaging whenever possible. Products with heavy scuffs, dirt, court wear, grass stains, impact wear, or missing packaging may not qualify unless the issue was related to delivery damage or product defect.
Basketball hoops and soccer goals.
Larger equipment should include all parts, hardware, manuals, support pieces, netting, padding, and original packaging materials when applicable. Partially assembled, damaged, missing, or heavily used equipment may require additional review.
Tennis rackets, golf clubs, and baseball bats.
Handheld performance gear should be free of heavy use marks, dents, cracks, modified grips, altered surfaces, and impact damage unrelated to a reported defect. Covers, sleeves, tags, and included accessories should be returned when provided.
Original materials help protect the return.
Packaging is part of safe return transit. Please use original boxes, inserts, wrap, or protective materials when possible. If original packaging is unavailable, use secure packaging that protects the equipment from movement, compression, or impact.
Verification keeps processing clean.
A valid order number, customer name, delivery information, and product details may be required. This helps match the returned item to the correct order and prevents delays when multiple sports products or quantities were purchased.
Eligibility is confirmed after inspection.
Approval before shipping a return does not guarantee final refund approval. The final decision is based on the product received, its condition, included parts, packaging, return window, and whether the item matches the approved request.
Refunds And Exchanges
How approved resolutions are handled.
Once an eligible return is received and inspected, the approved resolution is processed according to the order details. Timing may vary depending on return transit, inspection volume, payment provider processing, and item availability for exchanges.
Refund Processing
Approved refunds are issued to the original payment method when possible. Please allow time for the refund to appear after processing, as banks, card issuers, and payment providers may require additional time to post the credit.
- Refunds are processed after the returned item is received and approved.
- Original shipping or handling charges may not be refundable unless required by the specific case.
- Items returned in ineligible condition may be declined or require additional review.
Exchange Processing
Approved exchanges are handled based on product availability and the item requested. If the desired replacement is unavailable, ActiveBall may help review alternatives or process an eligible refund instead.
- Exchanges may be used for incorrect items, eligible defects, or better product fit.
- Replacement timing may depend on stock status and shipping availability.
- Price differences, product changes, or availability limits may affect the final exchange option.
Free Eligible Returns
ActiveBall supports free returns and exchanges for eligible orders within the 30-day policy window. Eligibility depends on order verification, product condition, return timing, and whether the request follows the approved process.
- Return requests must be submitted within the eligible period.
- Products must be returned safely and completely.
- Unauthorized or unsupported return shipments may delay resolution.
Damaged Or Defective Items
If an item arrives damaged or appears defective, please keep the packaging and take clear photos before using the product. This helps us review transit damage, product issues, and missing components more efficiently.
- Photos should show the item, packaging, label, and affected area.
- Do not discard packaging until the issue has been reviewed.
- Support may request additional details before confirming the resolution.
Returns FAQ
Answers before you send anything back.
All questions are collapsed by default so the page stays clean and easy to scan. Open the question that matches your situation for more detail.
How long do I have to request a return or exchange?
Eligible returns and exchanges may be requested within 30 days of the delivery date. The delivery date is based on tracking confirmation. Requests made after the 30-day window may not qualify unless a specific exception applies.
What condition does my product need to be in?
Products should be unused or in like-new condition, clean, complete, and returned with original packaging, accessories, manuals, tags, labels, hardware, and protective materials whenever applicable. Products showing heavy use, damage, missing parts, or unauthorized modification may not qualify.
Can I exchange an item instead of returning it?
Yes, eligible items may be exchanged when the request is approved and the replacement product is available. Exchanges may be useful for incorrect items, a better product fit, an eligible defect, or a replacement for a damaged item.
What should I do if my order arrived damaged?
Please keep the item and packaging, take clear photos of the product, shipping box, label, and damaged area, and report the issue as soon as possible. This helps support review whether the damage occurred during transit or relates to the product itself.
Do I need the original packaging?
Original packaging is strongly recommended because it helps protect the product during return transit and confirms the item details. If original packaging is not available, the product must still be packaged securely with sufficient protection to prevent damage during return shipping.
When will my refund be processed?
Approved refunds are processed after the returned product is received and inspected. After processing, the time required for funds to appear may depend on your bank, card issuer, or payment provider.
Can I return a used basketball, soccer ball, racket, club, or bat?
Used products may not qualify unless there is an approved defect or order issue. Heavy wear, dirt, scuffing, impact marks, dents, altered grips, damaged surfaces, or missing parts may make the item ineligible for return.
What if my exchange item is out of stock?
If the requested exchange item is unavailable, ActiveBall may help review alternate options or process an eligible refund after the original item is returned and approved.
Can I return only part of a set or bundle?
Sets, kits, and bundled equipment should generally be returned complete with all included items, packaging, hardware, manuals, and accessories. Partial returns may not qualify unless support approves a specific resolution for a missing, damaged, or incorrect component.
What information should I provide with my request?
Please provide your order number, product name, delivery date, reason for return or exchange, and photos if the item is damaged, incorrect, incomplete, or defective. Clear information helps us review the case faster and provide the correct next step.