Major Cards
Customers may use supported credit and debit cards shown at checkout. Card payments must pass authorization before the order can move into fulfillment preparation.
ActiveBall Checkout Standards
Secure Order Processing
Payment Policy
ActiveBall is built for athletes, coaches, families, and recreational players who expect a checkout experience that feels as reliable as the equipment they buy. This payment policy explains how payments are accepted, authorized, reviewed, protected, and handled for orders placed through our online store.
Built For Sport
Basketballs, hoops, soccer gear, tennis equipment, golf essentials, baseballs, and bats supported by a clear payment process.
Policy Overview
A cleaner way to understand checkout.
The purpose of this page is to make our payment practices easy to understand before you place an order. Whether you are purchasing a single pack of tennis balls, a basketball hoop for a driveway setup, a golf club set, or baseball training gear, the same clear standards apply.
Payment is required at checkout
Orders are processed only after payment has been successfully authorized. When you submit an order, your selected payment method is reviewed for approval, billing accuracy, and sufficient available funds. If authorization is not completed, the order may not be confirmed.
Order totals are confirmed before submission
Before completing checkout, customers can review product pricing, quantity, shipping information, available discounts, and the final order total. We recommend reviewing all details carefully before submitting payment, especially for larger equipment such as basketball hoops, soccer goals, golf clubs, and baseball bats.
Billing information must be accurate
The billing name, billing address, card information, and payment account details should match the information associated with the payment method. Incorrect or incomplete billing details may lead to authorization delays, declined payments, or additional review.
Payment review protects the order experience
Some orders may require additional review before fulfillment. This review helps protect customers and ActiveBall from unauthorized activity, duplicate transactions, incorrect billing data, or unusual checkout behavior. If more information is needed, our support team may reach out using the order contact details.
Accepted Payments
Simple methods for premium sports gear.
ActiveBall accepts common online payment methods made available at checkout. The exact payment options shown may depend on your location, device, browser, payment provider availability, and the checkout method selected.
Digital Wallets
Eligible digital wallet options may appear when supported by your device and checkout environment. These options can help complete payment quickly while maintaining secure authorization.
Express Checkout
Express checkout options may be available for customers who prefer a faster payment flow. Please confirm shipping, billing, and contact details before submitting payment.
Store Discounts
Eligible automatic discounts may be reflected at checkout. Email subscribers may receive 15% sitewide savings, and selected products may receive automatic promotional pricing.
Credit Cards
Debit Cards
Digital Wallets
Express Checkout
Automatic Discounts
Secure Authorization
Order Review
Refund Routing
Billing Review
Details matter before the first shipment moves.
Sports equipment orders can include compact essentials such as golf balls and tennis balls, or larger-format items such as soccer goals and basketball hoops. To keep fulfillment accurate, payment and billing details must be complete, consistent, and verifiable before an order is prepared for shipment.
Billing Match
Your billing information should match the payment method on file. A mismatch can result in a declined payment, delayed authorization, or additional verification before fulfillment.
Order Contact
Please use a valid email address and phone number during checkout. These details may be used for order confirmations, payment questions, delivery updates, or issue resolution.
Review Window
If an order is flagged for review, fulfillment may be paused until the payment status is confirmed. This process helps prevent unauthorized purchases and protects the integrity of every order.
No Cash Orders
ActiveBall processes orders through online checkout only. Cash payments, paper checks, money orders, and offline payment arrangements are not accepted for standard online orders.
Payment Timing
From authorization to fulfillment.
A clean checkout process gives every order a clear path. The timeline below explains how payment typically moves from submission to fulfillment preparation and how adjustments are handled when a transaction does not complete normally.
01
Payment submitted
After you place an order, the payment method selected at checkout is submitted for authorization. At this stage, the order is not considered fully ready for fulfillment until payment approval is completed.
02
Authorization reviewed
The payment provider reviews the transaction. If the payment is approved, the order can proceed. If declined, the order may not be confirmed and the customer may need to use another payment method.
03
Order prepared
Once payment is successfully authorized and the order details are accepted, ActiveBall begins preparing the order for fulfillment. Delivery expectations are based on the shipping information shown through the store experience.
04
Refunds return to original payment
When a refund is approved under the applicable return, cancellation, or order adjustment process, the refund is generally issued back to the original payment method used at checkout.
Security Standards
Protected checkout for performance equipment.
ActiveBall treats payment security as a core part of the customer experience. We do not ask customers to send full card details by email, message, or unsupported channels. Payment information should only be entered through the secure checkout process presented on the store.
- Never email full credit card numbers or sensitive payment credentials to ActiveBall.
- Use only the secure checkout flow provided by the store when submitting payment.
- Review the order total, shipping information, and billing information before payment submission.
- Contact support promptly if you believe a payment was duplicated, unauthorized, or incorrectly charged.
- Keep your payment account information, passwords, and device security settings protected.
Fraud prevention
Orders may be reviewed for risk signals, unusual payment behavior, inconsistent billing information, duplicate activity, or suspected unauthorized use.
Failed payments
If payment fails, the order may not be completed. Customers may need to retry checkout, verify billing information, or use a different supported payment method.
Duplicate charges
Some banks may temporarily show pending authorizations. If you believe a duplicate charge has posted, please document the issue and reach out for support.
Chargebacks
Customers are encouraged to contact ActiveBall first for order concerns. We can review payment, shipping, refund, or fulfillment details related to the order.
Discounts And Refunds
Clear handling for promotions and adjustments.
ActiveBall may offer automatic promotional savings, email subscriber savings, selected product discounts, and order adjustments when applicable. Discount availability, eligibility, and final pricing are displayed through the store checkout experience.
Automatic savings
Eligible email subscribers may receive an automatic 15% sitewide discount. Selected products may also receive automatic promotional pricing without requiring a manual code.
Final checkout total
The checkout page is the final place to confirm whether a discount has applied. Customers should review the final total before submitting payment.
Refund destination
Approved refunds are generally returned to the original payment method. Processing time may depend on the payment provider, card issuer, or financial institution.
Order adjustments
If an order requires a payment correction, cancellation, item adjustment, or refund review, ActiveBall will evaluate the request based on order status and applicable store policies.
Payment Questions
Answers before you place an order.
The questions below are intentionally closed by default so customers can scan the page quickly and open only the topics they need.
What happens if my payment is declined?
If your payment is declined, the order may not be confirmed. Please review the card number, expiration date, security code, billing address, available funds, and bank restrictions. You may also retry checkout with another supported payment method.
Can I change my payment method after placing an order?
Once an order has been submitted, the payment method usually cannot be changed directly on the existing order. If payment needs to be corrected, the order may need to be reviewed, canceled, or replaced depending on its fulfillment status.
Why do I see a pending authorization?
A pending authorization may appear when your payment provider checks whether funds are available. Pending authorizations are controlled by the financial institution and may disappear if the transaction is not completed or posted.
Are taxes, shipping, and discounts shown before payment?
The checkout experience is designed to show the order total before payment is submitted. Customers should review product prices, discounts, shipping details, taxes if applicable, and the final amount before completing checkout.
How are refunds handled for returned sports equipment?
Approved refunds are generally issued to the original payment method. Refund eligibility may depend on the return condition, return timing, order status, and applicable store policies. Processing time can vary by payment provider.
Should I send payment details by email?
No. Customers should never send full card numbers, security codes, passwords, or sensitive payment credentials by email. Payment details should only be entered through the secure checkout process provided by the store.
Store identity
ActiveBall operates as a U.S.-based online sports equipment store serving customers shopping for basketball, soccer, tennis, golf, and baseball essentials.
Business details
ActiveBall
3541 Bridgeford Dr
Sacramento, CA 95834, United States
Payment support
For payment questions, order billing concerns, authorization issues, or refund routing questions, our support team is available to help.
Contact Support